/* =========================================================
   CENTRAL DE AJUDA
   ========================================================= */

/* PESQUISA */
.central-ajuda-pesquisa {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    width: 100%;
    max-width: 560px;
    margin: 1.5rem auto 0;
    padding: 0.65rem 1.25rem;
    background: rgba(255, 255, 255, 0.1);
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 50px;
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    transition: var(--transition);
}

.central-ajuda-pesquisa:focus-within {
    background: rgba(255, 255, 255, 0.14);
    border-color: rgba(255, 255, 255, 0.4);
    box-shadow: 0 0 0 4px rgba(255, 255, 255, 0.06);
}

.central-ajuda-pesquisa i {
    flex: 0 0 auto;
    color: rgba(255, 255, 255, 0.65);
    font-size: 0.9rem;
}

.central-ajuda-pesquisa input {
    flex: 1;
    min-width: 0;
    background: transparent;
    border: none;
    outline: none;
    color: #fff;
    font-family: var(--font-body);
    font-size: 0.9rem;
}

.central-ajuda-pesquisa input::placeholder {
    color: rgba(255, 255, 255, 0.5);
}

/* BOTÕES HERO */
.central-ajuda-botoes {
    display: flex;
    gap: 0.75rem;
    flex-wrap: wrap;
    justify-content: center;
    margin-top: 1rem;
}

.central-ajuda-btn-contacto {
    background: rgba(255, 255, 255, 0.1);
    border-color: rgba(255, 255, 255, 0.3);
    color: #fff;
}

.central-ajuda-btn-contacto:hover {
    background: rgba(255, 255, 255, 0.2);
    border-color: rgba(255, 255, 255, 0.5);
    color: #fff;
}

/* GRID DOS FAQS */
.central-ajuda-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 1rem;
    align-items: start;
    max-width: var(--container-max, 1520px);
    margin: 0 auto;
}

/* FAQ CARD */
.central-ajuda-faq-card {
    position: relative;
    background: var(--white);
    border: 1px solid var(--border-lighter);
    border-radius: var(--radius-lg);
    overflow: hidden;
    transition: transform 0.25s ease, box-shadow 0.25s ease, border-color 0.25s ease;
}

.central-ajuda-faq-card:hover {
    transform: translateY(-2px);
    border-color: rgba(var(--primary-rgb), 0.25);
    box-shadow: var(--shadow-md);
}

/* CATEGORIA */
.central-ajuda-faq-card__categoria {
    display: inline-flex;
    align-items: center;
    margin: 1.1rem 1.25rem 0.65rem;
    padding: 0.2rem 0.6rem;
    border-radius: 50px;
    background: rgba(var(--primary-rgb), 0.06);
    color: var(--primary);
    font-size: 0.62rem;
    font-weight: 800;
    line-height: 1.4;
    text-transform: uppercase;
    letter-spacing: 1px;
}

/* PERGUNTA */
.central-ajuda-faq-card__pergunta {
    display: flex;
    align-items: center;
    gap: 0.55rem;
    width: 100%;
    padding: 0 1.25rem 1.1rem;
    border: none;
    background: transparent;
    cursor: pointer;
    font-family: var(--font-heading);
    font-size: 0.9rem;
    font-weight: 700;
    line-height: 1.45;
    color: var(--dark);
    text-align: left;
    transition: color 0.25s ease;
}

.central-ajuda-faq-card__pergunta .faq-number {
    flex: 0 0 auto;
    color: var(--primary);
    font-size: 0.72rem;
    font-weight: 800;
}

.central-ajuda-faq-card__pergunta .faq-text {
    flex: 1;
}

.central-ajuda-faq-card__pergunta i {
    flex: 0 0 auto;
    width: 26px;
    height: 26px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    background: rgba(var(--primary-rgb), 0.06);
    color: var(--primary);
    font-size: 0.65rem;
    transition: transform 0.3s ease, background 0.3s ease, color 0.3s ease;
}

/* ESTADO ABERTO */
.central-ajuda-faq-card--active {
    border-color: rgba(var(--primary-rgb), 0.3);
    box-shadow: var(--shadow-md);
}

.central-ajuda-faq-card--active .central-ajuda-faq-card__pergunta {
    color: var(--primary);
}

.central-ajuda-faq-card--active .central-ajuda-faq-card__pergunta i {
    background: var(--primary);
    color: #fff;
    transform: rotate(90deg);
}

/* RESPOSTA */
.central-ajuda-faq-card__resposta {
    display: none;
    padding: 1rem 1.25rem 1.25rem;
    border-top: 1px solid var(--border-lighter);
    color: var(--medium-gray);
    font-size: 0.84rem;
    line-height: 1.75;
    animation: centralAjudaFaqOpen 0.25s ease;
}

.central-ajuda-faq-card--active .central-ajuda-faq-card__resposta {
    display: block;
}

.central-ajuda-faq-card__resposta p {
    margin: 0 0 0.85rem;
}

.central-ajuda-faq-card__resposta p:last-child {
    margin-bottom: 0;
}

@keyframes centralAjudaFaqOpen {
    from { opacity: 0; transform: translateY(-5px); }
    to { opacity: 1; transform: translateY(0); }
}

/* FAQ OCULTO */
.central-ajuda-faq-card--hidden {
    display: none !important;
}

/* SEM RESULTADOS */
.central-ajuda-faq-sem-resultados {
    text-align: center;
    padding: 3rem 1rem;
}

.central-ajuda-faq-sem-resultados i {
    font-size: 3rem;
    color: var(--border-light);
    margin-bottom: 1rem;
}

.central-ajuda-faq-sem-resultados h3 {
    font-family: var(--font-heading);
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--dark);
    margin-bottom: 0.5rem;
}

.central-ajuda-faq-sem-resultados p {
    font-size: 0.9rem;
    color: var(--medium-gray);
    margin-bottom: 1.5rem;
}

/* TICKETS */
.central-ajuda-tickets {
    width: 100%;
    max-width: 1100px;
    margin: 0 auto;
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 2rem;
    align-items: stretch;
}

.central-ajuda-ticket-form {
    position: relative;
    width: 100%;
    min-width: 0;
    padding: 2.5rem;
    border-radius: var(--radius-xl);
    overflow: hidden;
    transition: transform 0.25s ease, box-shadow 0.25s ease;
}

.central-ajuda-ticket-form:hover {
    transform: translateY(-3px);
}

/* FORMULÁRIO 1 — BRANCO */
.central-ajuda-ticket-form--light {
    background: var(--white);
    border: 1px solid var(--border-lighter);
    box-shadow: var(--shadow-sm);
}

.central-ajuda-ticket-form--light:hover {
    box-shadow: var(--shadow-md);
}

/* FORMULÁRIO 2 — ROXO */
.central-ajuda-ticket-form--primary {
    background: linear-gradient(135deg, var(--primary) 0%, #6d3bea 50%, #4520b9 100%);
    border: 1px solid rgba(255, 255, 255, 0.12);
    box-shadow: 0 20px 50px rgba(var(--primary-rgb), 0.2);
    color: #fff;
}

.central-ajuda-ticket-form--primary:hover {
    box-shadow: 0 25px 60px rgba(var(--primary-rgb), 0.28);
}

/* CABEÇALHO DOS FORMULÁRIOS */
.ticket-form-header {
    display: flex;
    align-items: center;
    gap: 0.85rem;
    margin-bottom: 1.5rem;
}

.ticket-form-icon {
    flex: 0 0 auto;
    width: 44px;
    height: 44px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 12px;
    background: rgba(var(--primary-rgb), 0.08);
    color: var(--primary);
    font-size: 1rem;
}

.central-ajuda-ticket-form--primary .ticket-form-icon {
    background: rgba(255, 255, 255, 0.14);
    color: #fff;
}

.ticket-form-label {
    display: block;
    margin-bottom: 0.2rem;
    font-size: 0.62rem;
    font-weight: 800;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: var(--primary);
}

.central-ajuda-ticket-form--primary .ticket-form-label {
    color: rgba(255, 255, 255, 0.7);
}

.ticket-form-header h3 {
    margin: 0;
    font-family: var(--font-heading);
    font-size: 1.15rem;
    font-weight: 800;
    color: var(--dark);
}

.central-ajuda-ticket-form--primary .ticket-form-header h3 {
    color: #fff;
}

/* LABELS */
.central-ajuda-ticket-form .form-label {
    display: block;
    margin-bottom: 0.45rem;
    font-size: 0.78rem;
    font-weight: 700;
    color: var(--dark);
}

.central-ajuda-ticket-form--primary .form-label {
    color: rgba(255, 255, 255, 0.95);
}

/* INPUTS BRANCO */
.central-ajuda-ticket-form--light .form-input {
    width: 100%;
    background: #f7f7f9;
    border: 1px solid var(--border-lighter);
    border-radius: var(--radius-md);
    color: var(--dark);
    transition: border-color 0.2s ease, box-shadow 0.2s ease, background 0.2s ease;
}

.central-ajuda-ticket-form--light .form-input:focus {
    background: #fff;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(var(--primary-rgb), 0.1);
    outline: none;
}

/* INPUTS ROXO */
.central-ajuda-ticket-form--primary .form-input {
    width: 100%;
    background: rgba(255, 255, 255, 0.12);
    border: 1px solid rgba(255, 255, 255, 0.25);
    border-radius: var(--radius-md);
    color: #fff;
    transition: border-color 0.2s ease, background 0.2s ease, box-shadow 0.2s ease;
}

.central-ajuda-ticket-form--primary .form-input::placeholder {
    color: rgba(255, 255, 255, 0.55);
}

.central-ajuda-ticket-form--primary .form-input:focus {
    background: rgba(255, 255, 255, 0.17);
    border-color: rgba(255, 255, 255, 0.65);
    box-shadow: 0 0 0 3px rgba(255, 255, 255, 0.08);
    outline: none;
}

.central-ajuda-ticket-form--primary select.form-input {
    color: #fff;
}

.central-ajuda-ticket-form--primary select.form-input option {
    background: #5427db;
    color: #fff;
}

/* TEXTAREA */
.central-ajuda-ticket-form .form-textarea {
    min-height: 125px;
    resize: vertical;
}

/* BOTÕES */
.central-ajuda-ticket-form .ticket-submit {
    width: 100%;
    justify-content: center;
    margin-top: 0.5rem;
}

.central-ajuda-ticket-form--light .ticket-submit {
    background: var(--primary);
    border-color: var(--primary);
    color: #fff;
}

.central-ajuda-ticket-form--light .ticket-submit:hover {
    filter: brightness(1.08);
}

.central-ajuda-ticket-form--primary .ticket-submit {
    background: #fff;
    border-color: #fff;
    color: var(--primary);
}

.central-ajuda-ticket-form--primary .ticket-submit:hover {
    background: rgba(255, 255, 255, 0.92);
}

/* RESULTADOS */
.ticket-result {
    margin-top: 1rem;
}

.ticket-sucesso {
    background: rgba(16, 185, 129, 0.1);
    border: 1px solid rgba(16, 185, 129, 0.3);
    border-radius: var(--radius-md);
    padding: 1rem;
    text-align: center;
    color: #10b981;
}

.ticket-erro {
    background: rgba(239, 68, 68, 0.1);
    border: 1px solid rgba(239, 68, 68, 0.3);
    border-radius: var(--radius-md);
    padding: 1rem;
    text-align: center;
    color: #ef4444;
}

/* RESPONSIVO */
@media (max-width: 1100px) {
    .central-ajuda-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
    .central-ajuda-tickets {
        grid-template-columns: 1fr;
        max-width: 700px;
    }
}

@media (max-width: 576px) {
    .central-ajuda-grid {
        grid-template-columns: 1fr;
        gap: 0.85rem;
    }
    .central-ajuda-pesquisa {
        max-width: 100%;
        border-radius: var(--radius-lg);
        padding: 0.75rem 1rem;
    }
    .central-ajuda-faq-card__pergunta {
        padding: 0 1rem 1rem;
        font-size: 0.86rem;
    }
    .central-ajuda-faq-card__categoria {
        margin-left: 1rem;
        margin-right: 1rem;
    }
    .central-ajuda-faq-card__resposta {
        padding: 1rem;
        font-size: 0.82rem;
    }
    .central-ajuda-ticket-form {
        padding: 1.5rem;
        border-radius: var(--radius-lg);
    }
}

@media (max-width: 380px) {
    .central-ajuda-ticket-form {
        padding: 1rem;
    }
    .central-ajuda-faq-card__pergunta {
        gap: 0.4rem;
    }
    .central-ajuda-faq-card__pergunta i {
        width: 23px;
        height: 23px;
    }
}